The user can restart the Modem by unplugging the Roku device and then remove the Power cords. Then disconnect the Modem again. The user can wait for second before connecting back to power and the router. Hope this can solve any network related issues. In case the issue persist the user can contact our technical experts through our toll-free number +1-888-269-1011 or visit our site for Roku Code Activation or to get instant solutions for resolving Roku can't connect to Netflix error code issues.